PROMS - WEDDINGS - SWEET 16 - FORMALS - INFORMALS

Help Center

FAQ

Ordering Information

How do I place a phone order?

Can you check stock over the phone?

What payment methods do you accept?

How long does it take to receive my order?

Can I order a color that is not listed for a dress?

Do you have dresses available for rent?

What happens if my credit card payment is declined?

Measurements/Sizing

How do I know what size to order?

How to Measure Bust

How to Measure Waist

How to Measure Hips

International Sizing Chart /Conversion Chart

Shipping

Which ship method will be used on my order?

How much is shipping?

Do I have to sign for my package when it arrives?

How long does it take to ship items out?

Do you ship internationally?

What if my shipping and billing information are different?

Additional Questions

When do you suggest I start shopping for my prom dress?

What is a event date?

What happens after I place an order?

How do I check the status of my order?

How can I see my dress in the color I ordered?

What if the dress I ordered is not available?

Why are dresses featured on the website that may not be immediately available?

When is my credit card charged?

What if I have not received a response to my email?

How do I track my order once it has been shipped?

Do you have a brick and morter store?

Returns/Exchanges

What is your Return Policy?